Location
Dubai, United Arab Emirates
Within Sandvik Group, we’re passionate about engineering and advanced technology. We always aim to offer the best possible experience for our customers. Recently, we have taken an exciting step in transforming our market-leading business even further within the area of Rock Processing equipment for the mining and construction industries. We did this by founding an independent, growth-oriented and customer-centric Business Area by the name of Sandvik Rock Processing Solutions. A place of inclusive collaboration, agility and innovation – where we nurture an ever-growing portfolio of products and solutions based on the needs of the market, and where pioneering software technology meets the core of manufacturing.
For sales area Southern Europe and Middle East we are now looking for a seasoned, pro-active and facilitating Lifecycle manager – someone who can lead the implementation of our lifecycle solutions together with our sales teams to exceed customer performance, service and productivity expectations
Together with our sales area management team you are the key driver of strategic product and service portfolio implementation projects. By structuring processes, selecting the appropriate productivity solutions and leading implementation in both customers and our organization you enable customer value creation.
What we do?
Within our Sales Area, we are responsible for sales and service activities in the Southern Europe and Middle Eastern territories. Our sales are well balanced between the mining and construction industries, and our customer base ranges from large multinational companies to small and medium sized enterprises – consisting of both end-customers and dealerships. It is with passion, expertise and an innovative mindset we provide our customers with the best overall experience.
Your mission
As lifecycle manager, you are responsible for our product and solution portfolio to enable customer value. You proactively take lead on strategic portfolio projects and new product and solution launches in our Sales Area.
You are a member of the Sales Area Management team and report to the Vice President Sales Area Southern Europe and Middle East.
This role comes with a large network of stakeholders – in our sales area, as well as the wider division lifecycle organization.
Our portfolio is continuously improved, and solutions will become more advanced during the coming years. In your role you lead the way by managing actively a portfolio of projects, engage with the appropriate stakeholders within customer and our organization. So, you enjoy working in a multicultural matrix organization and have a proven track record to deliver results with the drive to exceed customer expectations.
An important part of your mission is to enable our sales and service organization to efficiently implement customer centric solutions which increase customer productivity. You enable the best people from lifecycle, sales and service teams to implement customer centric productivity solutions. In your role structure, quality of implementation and a facilitating attitude are crucial to deliver results.
The location for this position is within the Southern Europe and Middle East region, with a preference for France (Lyon), Turkey (Ankara), or UAE (Dubai) where our SA management team members are located. Also, we would be open to consider Svedala, Lahti or Clichy as locations where we have employed most of our product line teams.
Your background and character
We are looking for someone with a relevant degree in project management, Lean Six Sigma qualification, Engineering or MBA, as well as a broad experience in commercial, solutions and business improvement projects. You have at least seven years’ experience from working in a progressive commercial business or operational management setting and are skilled in leading the way and managing stakeholders in large, international organizations. As a master in your field, you have both the confidence and the ability to structure, influence and guide customer focused improvement projects.
To succeed in this role, you also need:
- Experience in working with customers and/or suppliers to assess their production and service processes and systems
- Knowledge and experience in optimizing business processes with tools like Sales force, Business intelligence tools or custom digital solutions
- Solid understanding of legal regulations, governance and compliance processes in the markets we serve
- Ability to connect customer value and customer requirements to Sandvik Solutions and products.
You have a talent for turning customer insights into valuable solutions, and you effectively know how to balance small details with the bigger picture. Along with an independent drive, you use this to get things done in our dynamic and fast paced environment. A well-developed ethical compass, excellent communication skills and genuine engagement are other important qualities that inspire people around you and always leave a positive impact. Add a pragmatic, customer focused and organized approach, and you are the perfect fit for this job!
Considering the setup of our Sales Area, your English language skills are fluent and a secondary language like French, Arabic, Spanish would be advantageous. Travelling to our territories will be required approx.. 25% of your time and flexibility on workhours is required considering time zone and workweek differences across our region. Due to the nature of our Sales Area working from home partially is possible.
A glimpse of our culture
At Sandvik, we’ re technology driven, innovative and entrepreneurial! For us, success is a team effort, and we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences.
How to apply?
We are looking forward to receiving your motivation letter and resume latest by 25th of June. We have an open and fair recruitment process – where we welcome all applicants, and where we evaluate every unique application in line with the specified requirements profile to find the best match for the position. This job is aimed for those currently working within the Sandvik Group. Apply in Workday or by visiting the Job Opportunities section on the intranet (Job ID: R0028945 Lifecycle Manager Southern Europe and Middle East).
Contact information
For further information about this position, please contact:
HR Business Partner SA South Europe and Middle East, Shaila Pai
Recruiting manager Martin Verdurmen, Sales Area VP Southern Europe and Middle East.
Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and sustainability. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining industry and rock excavation within the construction industry; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2019, the Group had approximately 40,000 employees and revenues of about 100 billion SEK in more than 160 countries within continuing operations.