Lead Business Analyst

Qatar Airways

About the role

To forefront short and long term analysis and performance monitoring functions within Crew Resources. Responsible for the creative and impactful use of business data to bring insight to the management and will principally work to measure and articulate the performance of every crew against a set of KPl’s to all key stakeholders. Analysis, trend monitoring, budget preparation and performance reporting are important aspects of the role.

The role includes but not limited to the following responsibilities:

  • Act as subject matter expert for Crew Resources providing key inputs with respect to reports and/or data analysis in support of core organizational functions and business processes.
  • Support the department by providing quantitative analysis, business process re-engineering, and advanced analytical solutions for complex business problems to enhance productivity, improve operations, and drive sustained business performance.
  • Completion of operational data analysis related to but not limited to standby distribution, crew sickness,
  • Crew productivity, crew attrition in order to produce performance related metrics.
  • Create and present dashboard on operational data and generate key performance indicators of crew resources to assist management with informed decision-making and for monitoring performance.
  • Build and maintain optimised-based decision support models, simulation models, and statistical and machine-learning models that improve business outcomes, streamline business processes, promote operational efficiencies, aid evaluation of trade-offs, and ultimately contribute to improved operational robustness.

About You


  • Relevant College or University qualification to min Bachelor’s level


  • Mathematics, Operational Research or relevant field of study

Previous Experience:


  • Minimum 5 years relevant experience


  • At least 3 years of work experience in performance management
  • Experience in Project Management
  • Financial management and budgetary experience

Job Specific Skills:


  • Proven ability to develop and maintain relationships with a range of stakeholders
  • Highly developed planning, analytical and problem solving skills
  • Able to multitask in a fast-paced environment, strong interpersonal skills, friendly & professional demeanor
  • Strong presentation skills working with small and large group audiences
  • Demonstrate abstract reasoning and critical thinking skills
  • Excellent communication skills (written and spoken)
  • Intermediate/ Advanced level of Microsoft Office (Word, Excel, PowerPoint, Outlook) skills
  • Strong attention to detail, organisations and time management skills
  • Self-starter having a positive attitude and strong desire for success
  • Ability to foster teamwork among team members


  • Knowledge of programming languages
  • Understanding of Crew resource planning processes, theories and methodologies
  • Knowledge of Business Intelligence tools
  • Gasp of commercial impacts and financial / budgetary work
  • Strong business case writing skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

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