
KPMG
KPMG UK Careers – Head of Operations
Job Description:
KPMG Learning Services (KLS) delivers innovative, bespoke and high quality learning to a number of high profile public and private sector clients. The role combines senior leadership of Service Centres, Change Management, Project Management whilst growing and implementing new business opportunities.
Job Responsibilities:
- Supporting proposals/bids for new work, providing insight and vision for future opportunities, working with a wide range of sectors and clients
- Implementing new contracts into the Service Centre model, working closely with the Transformation Team to ensure a smooth transition
- To effectively shape and manage processes for the client ensuring a high level of customer service to all customers leading to improved learner experience
- Oversee day to day client relationship activities and provide input, preparation and support to Performance Reporting
- Driving technology changes to support the learning business, working closely with internal and external stakeholders to achieve efficiencies and savings
- Ability to engage all staff in change initiatives including technological improvements
Job Details:
Company: KPMG
Vacancy Type: Full Time
Job Location: London, England
Application Deadline: N/A
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