Job Description:

Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.

Job Responsibilities:

• Collaborate with delivery teams, solution management and delivery leadership to drive service improvement plans where needed while overseeing client service invoicing, conduct Service Health Checks and Contract Change Order Management
• Manage engagements from end to end which includes the identification and escalation of client delivery issues, as appropriate, to delivery and solution leadership,
• Provide updates to solution teams on new client opportunities, Service Performance Management Reporting and client Satisfaction Management to ensure it adheres to KPMG managed service compliance processes

Job Requirements:

• Prior experience in an external client-facing service delivery management capacity is required
• Ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results and ensuring that project goals, schedules and performance requirements are achieved
• Ability to perform process-based performance benchmarking with strong analytical skills, strategic focus, broad-based business judgment, proven initiative, creativity, assertiveness and leadership abilities
• Demonstrated track record of experience in operational performance management and continuous improvement experience
• Ability to travel as necessary
• Minimum eight years of recent experience working in a Managed Services capacity

Job Details:

Company: KPMG

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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