Job Description:

KPMG Managed Services (MSS) delivers large scale processing and remediation services through innovative and technology-enabled solutions. We serve organisations with stringent and regulated business processes across industries, sectors and geographies.

Job Responsibilities:

• Assist in new system or application implementations, network maintenance, etc
• Configure new PCs and perform troubleshooting on PCs issues
• Provide IP Telephony and Audio Visual support
• Perform daily IT operations
• Morning and Hourly health check for all network services.
• Maintain infrastructure equipment
• May need to work outside normal office hours to support operations or change management activities
• Responsible for assisting users in resolving IT issues as a first line support, answering queries concerning usage of standard applications and IT services and servicing request type calls
• Conduct analysis for the reported issues and categorised into ticket types accordingly
• Log daily tickets into the ticketing system and coordinate for critical issues, provide timely updates to end users

Job Requirements:

• Understand incident ticket management process
• ITIL foundation certificate would be a plus
• At least one year of servicing end users experience
• Good knowledge of PC windows & Active Domain environment, standard MS applications (e.g. MS Office, MS Outlook, Internet Explorer, Exchange) and Windows Servers & network
• Initiative, good teamwork and able to work under pressure to meet tight schedule

Job Details:

Company: KPMG

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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