Kids Club Supervisor

Work Locations

:

A Kids Club Supervisor is responsible for managing operations of the health club to deliver an excellent Guest and Team Member experience while achieving the Kids Club’s annual budget and driving their team to meet and exceed revenue targets.

What will I be doing?

As a Kids Club Supervisor, you are responsible for managing operations of the health club to deliver an excellent Guest and Team Member experience. A Kids Club Supervisor will also be required to achieve the club’s annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage operations of the Kids Club
• Manage team members to ensure high motivation, provision of high quality service and ongoing development
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering interactive Kids Club programmes
• Develop Kids Club programmes based on Montessori Method
• Achieve the Kids Club’s annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health and safety regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

A Kids Club Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management or supervisory experience within the leisure sector
• Previous Kids Club experience
• Experience in working with Montessori Method or other interactive approach
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Strong organizational skills
• Excellent communication and interpersonal skills
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Degree in relevant area

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Shift

: Full Availability

Job Level

: Supervisor/Team Leader

Job

: Spa, Health Club, Recreation