Junior Systems Admin

Job Role & Responsibilities

• Role – Team Lead and Team Member
• Work on daily tickets and operations Support tasks
• Follow the SLAs to resolve any production issues
• Ready to work in rotational 24 x 7 support and provide on-call support when it’s required
• Multi-skilled and be able to support existing and future infrastructure/support requirements
• Should be willing to learn associated tools & technologies (multi-skilling) and contribute towards the services improvements
• Contribute towards developing current Infrastructure by taking ownership of new projects as and when required
• Should have good experience in creating SOPs, training team members on new technologies

Behavioural Skills

• Customer focus
• Strong communication skills both written and oral
• Teamwork/Collaboration
• Strong Interpersonal skills
• Ability to take ownership of tasks, seek out assistance where required, be proactive
• Highly motivated with positive outlook

Must Have knowledge & Experience

• 6+ years of relevant experience in below
• Analysing and maintain existing VoIP Infrastructure
• User access management
• Installation of network hardware modules including IP and PBX communication servers.
• Knowledge of LAN and WAN System
• Solid knowledge and understanding of network security systems and Software
• Excellent troubleshooting skills.
• Understating of IP telephone communication system
• Understanding of network server policies
• First level Support to end users
• Validation and resolution of the alert received by way of trouble shooting on the system
• Escalation and resolution follow-up with other parties like vendors
• Co-Ordinate and support activities planned by Core Infrastructure team
• Microsoft Office Suite 2003/2007/2013
• MS-Outlook and O365
• Windows XP/7/10 and Apple Macintosh Operating systems
• Active directories
• Understand protocols – LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs
• Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices
• Network end point testing
• Antivirus End point protection
• Android, IPhones and IP Phones
• Should be able to configure and trouble-shoot business standard applications
• MCSE & CCNA certification would be an added advantage