JPMorgan Careers 2020 – Paysource Client Engagement VP

J.P. Morgan

Job Description:

The CBCO PI (Commercial Bank Client Onboarding Product Implementations) organization is seeking a highly motivated individual who is capable of handling a high level of complexity in a client facing environment. The Product Implementation Vice President will have responsibility for the production implementations of new and existing business for our top clients. Helping our clients expand their business is a strategic opportunity for Commercial Banking, and the implementation experience sets the tone. The Product Implementation Vice President will work directly with the client, coverage and product teams to determine the best approach to implement the highly complex, large scale onboarding projects.

Job Responsibilities:

  • Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
  • Support sales partners and the sales process with RFP responses, client presentations and in-person client visits
  • Responsible for multi-entity, multi-jurisdiction client onboardings and product & service implementations
  • Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
  • Manage onboarding activities via phone, telepresence, email and in person with external clients and internal business partners
  • Utilize creative problem solving and solid decision making abilities
  • Adherence to policy and procedures, and domestic regulatory requirements
  • Liaise with local Compliance, Legal, and Product where required
  • Client facing, single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
  • Manage and coordinate client and internal partner communication and status updates

Job Requirements:

  • Ability to take ownership, manage through conflict and mobilize internal resources
  • Strong interactive personal and communication skills and ability to influence others for positive results
  • Executive presence; able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
  • Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
  • Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment, time management, and attention to detail
  • Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions

Qualification & Experience:

  • Accomplished client relationship manager in a consultative environment
  • Proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change programs
  • 6 Years or more relevant business experience, including client facing roles
  • BA/BS degree

Job Details:

Company: J.P. Morgan

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: Dallas, TX, US

Application Deadline: N/A

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