Jobs at K Mart – Support Specialist


Job Description:

The Support Specialist, FORT will provide support to the FORT in various operational related tasks necessary to maintain day-to-day operations. Related tasks may include, in part or in totality, Rejected Claim Management, Parts Recovery, Over/Shorts, Technician Reimbursement, and Parts Related Initiatives. The Support Specialist, FORT will provide other national centralized initiatives, including providing world-class customer service.

Job Responsibilities:

  • Collaborate with external and internal customers to arrange for part pick-up associated with the Parts Recovery process
  • Provides detailed updates to In-Home District Management, In-Home Region and National Operations teams.
  • Manage and coordinate various parts related initiatives including parts research and resolution of part order transmission errors.
  • Perform task associated with managing the Rejected Claims process, including calling external customers
  • Analyzes field issues/process issues to determine root cause of problem and takes appropriate action to correct.
  • Coordinate Technician reimbursements and other financial transactions associated with Tech reimbursements
  • Perform tasks associates with special national pilots/tests for centralization consideration
  • Assist Field Districts in administering Cash Over/Shorts process and Bad Check recovery initiatives

Job Requirements:

  • Must be 18 years of age
  • Ability to work in non-air conditioned environment, where applicable
  • High school diploma or equivalent preferred
  • Ability to work variable and flexible hours including overtime
  • Ability to follow HS QMS guidelines Experience/Education Requirements:
  • Ability to read and utilize reports as needed
  • Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses), where applicable

Job Details:

Company: Kmart

Vacancy Type: Full Time

Job Location: Petersburg, VA, US

Application Deadline: N/A

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