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Job Vacancies at Morrisons – Programme Manager

Morrisons

Job Description:

We’re looking for someone to join the Online team as a Senior Programme Manager in the Store Pick Team. This is a fantastic opportunity to join the online team during a period of significant growth and will be based at our support centre in Bradford, West Yorkshire.

Job Requirements:

  • in Morrison’s to help improve the customer experience in online
  • Grow our Home Shopping offer by creating a market leading operating model for both Home Delivery and Click and Collect
  • Expand the proposition to multiple new locations on time and in budget – ensuring all operational metrics are achieved
  • Work closely with the wider online teams (such as the fleet team) to ensure there is a clear plan for the business for new operations
  • Provide key expertise in this area – using established programme management tools and techniqu
  • Ensuring customer experience for Home Delivery and Click and Collect is market leading – measured by customer retention, wait times etc
  • Use customer complaints / insight to identify opportunities to make improvements to the operating model, working closely with the existing stores team and the contact centre to understand where there are opportunities for improvement
  • Lead our store pick expansion team utilising all the expertise already in Morrison’s to help improve the customer experience in online
  • Grow our Home Shopping offer by creating a market leading operating model for both Home Delivery and Click and Collect
  • Expand the proposition to multiple new locations on time and in budget – ensuring all operational metrics are achieved

Job Details:

Company: Morrisons

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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