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JetBlue Jobs NYC – Specialist IT Support CTS

JetBlue

JetBlue Jobs NYC – Specialist IT Support CTS

Job Description:

The IT CTS Support Specialist is a temporary role lasting for 12 months and it provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.

Job Responsibilities:

  • Provides support for all JetBlue hardware/applications including telephony and mobile devices
  • Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers
  • Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
  • Monitors and supports systems
  • Maintains and supports user access
  • Facilitates software package rollouts and maintenance
  • Collaborates with all Information Technology (IT) disciplines
  • Works to achieve first-touch resolution with all issues
  • Maintains documentation of requests per JetBlue standards
  • Maintains and updates knowledge base documentation with most relevant information
  • Coordinates response for major incidents and outages

Job Requirements:

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of professional experience
  • Strong interpersonal, written and verbal communication skills
  • Ability to be flexible, multi-task and meet deadlines
  • Strong attention to detail
  • Ability to work independently and in a team environment
  • Available for occasional travel (50%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located

Job Details:

Company: JetBlue

Vacancy Type:  Temporary

Job Location: New York, NY, US

Application Deadline: N/A

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