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JetBlue Careers For Business Analyst IT Digital & Cust Prod

JetBlue

Job Description:

The Business Analyst, IT Digital and Customer Products provides direct support to IT Loyalty team by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager the Business Analyst actively supports all aspects of the projects from start to finish with a particular emphasis on requirements development and participation project quality activities. The Business Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.

Job Responsibilities:

  • Actively support a manageable portfolio of projects from start to finish In accordance with JetBlue IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
  • Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans;
  • Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
  • Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
  • Other duties as assigned

Job Requirements:

  • working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
  • Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
  • Strong customer service ethic and an understanding of how IT is ultimately delivers to the Customer
  • High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
  • Knowledge of technology fundamentals and concepts including Microsoft technologies
  • Ability to work well with others and complete tasks with minimal supervision
  • Effective time management and prioritization skills
  • Certified Business Analyst Professional (CBAP)

Qualification & Experience:

  • Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects
  • Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
  • Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
  • Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
  • Knowledge of IT disciplines and interdependencies
  • Knowledge of budget processes and ability to manage and track large project budgets
  • Knowledge & experience of project cost tracking
  • Ability to rapidly resolve issues and recognize when escalation is necessary
  • Strong vendor management, negotiation and resolution skills
  • Excellent problem solving and structured thinking skills
  • Flexibility, agility and change management skills
  • Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
  • Available for occasional overnight travel (15%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Job Details:

Company: JetBlue

Vacancy Type: Full-time

Job Functions: Engineering , Information Technology

Job Location: New York City, NY, US

Application Deadline: N/A

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