Job Description:

The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations;  meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed.  Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Job Responsibilities:

• Provide exceptional customer service
• Conduct check-in process for Customers via computer
• Verify Customers’ personal identification
• Tag, lift, and handle Customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our Customers to keep them constantly informed
• Offer ancillary products to our Customers such as “even more speed” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
• Assist Customers with special needs, e.g. Customers who need assistance in boarding
• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

Job Requirements:

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year customer service, volunteer experience or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Successfully complete a customer service assessment
• Must be able to adhere to JetBlue Uniform Policy Manual Standards
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Experience using a mouse, computer, keyboard and basic word processing, email and office applications
• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Experience performing under pressure and within fixed time constraints
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
• Legally eligible to work in the country in which the position is located
• Pass a ten (10) year background check and pre-employment drug test

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: San Carlos, CA, US

Application Deadline: N/A

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