JetBlue
Job Description:
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
Job Responsibilities:
- Communicate with our Customers to keep them constantly informed
- Offer ancillary products to our Customers such as “even more speed” and “even more space”
- Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
- Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
- Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs , etc.
- Assist Customers with special needs, e.g. Customers who need assistance in boarding
Job Requirements:
- At least eighteen (18) years old
- One (1) year customer service, volunteer experience or sales experience
- Strong interpersonal and listening skills
- Complete fluency in written and spoken English
- Successfully complete a customer service assessment
- Must be able to adhere to JetBlue Uniform Policy Manual Standards
- Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
- Experience using a mouse, computer, keyboard and basic word processing, email and office applications
- Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Experience performing under pressure and within fixed time constraints
Job Details:
Company: JetBlue
Vacancy Type: Full Time
Job Functions:
Job Location: Cleveland, Ohio, US
Application Deadline: N/A
