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Jetblue Careers – Airport Operations Crew

JetBlue

Job Description:

The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations;  meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed.  Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Job Responsibilities:

  • Communicate with our Customers to keep them constantly informed
  • Offer ancillary products to our Customers such as “even more speed” and “even more space”
  • Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
  • Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
  • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs , etc.
  • Assist Customers with special needs, e.g. Customers who need assistance in boarding

Job Requirements:

  • At least eighteen (18) years old
  • One (1) year customer service, volunteer experience or sales experience
  • Strong interpersonal and listening skills
  • Complete fluency in written and spoken English
  • Successfully complete a customer service assessment
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Experience performing under pressure and within fixed time constraints

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Functions: 

Job Location: Cleveland, Ohio, US

Application Deadline: N/A

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