ITSM – ITIL – Service / Support Manager

eMagine Solutions

Job description / Role

ITSM – ITIL – Service & Support Manager (Application Support)

• On a behalf of a global organisation eMagine Solutions are looing for a Support Manager with experience of managing a support team for a variety of software applications.
• You will be responsible for managing the SLA’s and the performance of the support team.
• The company has operations in excess of 50 countries globally and the you will be responsible for the Incident Management, Request Fulfillment and Change Management at a 2nd Line Support level.
• Direct reports will include an Incident Manager, Service Manager, Problem Manager, Change Manager and Config teams.
• Any exposure to software development, Agile Methodologies and DevOps would be a bonus.

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