IT Support Technician – 12mths contract

Job description / Role

? Performs Tier 1 support as a primary role
? Maintain and stock printers around campus
? Execute upon policies directed by other internal IT teams including Asset Management &
Client Engineering
? Troubleshoot tier 0-1 type hardware and software issues for Mac, Windows, G Suite, Okta
and video conferencing
? Act as the routine contact point, receiving and handling requests for support.
? Provide timely resolution of problems, or escalate on behalf of team members to other
technical staff or management
? Monitors intake methods (#techlounge, email and direct ticket creation)
? Deliver products and supplies to the IT Operations Team and other team members
? Deploy new hire desk setups with monitors, peripherals and phones
? Maintain inventory and life cycle of assets for new hires, refreshes and repairs
? Include high quality ticket updates to users
? Contributes to creation of support documentation.