IT Support Technician – 12 Month Contract

Job description / Role

• Performs Tier 1 support as a primary role
• Maintain and stock printers around campus
• Execute upon policies directed by other internal IT teams including Asset Management & Client Engineering
• Troubleshoot tier 0-1 type hardware and software issues for Mac, Windows, G Suite, Okta and video conferencing
• Act as the routine contact point, receiving and handling requests for support.
• Provide timely resolution of problems, or escalate on behalf of team members to other technical staff or management
• Monitors intake methods (#techlounge, email and direct ticket creation)
• Deliver products and supplies to the IT Operations Team and other team members
• Deploy new hire desk setups with monitors, peripherals and phones
• Maintain inventory and life cycle of assets for new hires, refreshes and repairs
• Include high quality ticket updates to users
• Contributes to creation of support documentation.