IT Support Analyst

The Information Technology Department seeks an incumbent for the position of IT Support Analyst to provide onsite hardware and software technical support related to all information technology equipment to Zayed University campus community.

• Provide second level technical support to all Mac and Windows users including staff, faculty and students.
• Assist and train first level staff of technology upgrade.
• Support the following technologies:
• Mobile devices, tablets and Smart phones, Multimedia labs, Smart boards, Video Conference distance learning classrooms.
• Provide Dual boot support to Windows and MAC users.
• Installs, supports and maintains servers and desktops, laptops and scanners
• Installs, supports and maintains all academic and administrative software applications.
• Installs, supports and maintains A/V equipment (multimedia projectors, video conference equipment)
• Manages and supports printers and print servers.
• Responds to logged calls.
• Backs up support for A/V Technician.
• Supports off-campus clients by maintaining hardware and software of PCs, laptops, printers and Internet lines.
• Assists in building new Images for MAC and Windows using Symantec Ghost and Casper suite software.
• Creates new applications using Desktop management tools.
• Participates in planning and implementing IT support to University on and off campus events.
• Prepare to work outside normal working hours.
• Performs other duties as assigned by ITD manager/Director.

• Must possess a bachelor’s degree in Electronics and Computer Science from an accredited institution with a minimum of 2 years of experience in end user environment, networking concepts and troubleshooting office apps or an equivalent combination of education, skill or experience.
• Desired or preferred requirements:
• Networking Concepts and WIN/MAC Operating Systems.
• Arabic/English Bilingual preferred
• Good understanding of ITIL concepts.

The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing, a furniture allowance, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.

In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.

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