IT Support

RTC-1 Employment Services

Job description / Role

Position Title: IT Support
Employment Type: Full Time
Salary: up to 9,000 SAR all-inclusive depending on experience and qualifications
Job Location: Riyadh, KSA

About the Client:
The hiring company is a fast-growing food and beverage holding group that explores popular Middles Eastern, Mediterranean, and International Flavours

Job Role:
• Managing Dynamics and Micros
• Regular data backup for all critical business data
• IT Procurement – Dealing with vendors/ suppliers / Contractors for hardware / software procurement, ISPs, AMCs, and Contracts
• Administering and managing of DNS, DHCP and FTP Servers in the office network infrastructure with Windows 2012 & 2016 servers
• Administering and managing Avaya PABX System, Contact Centre Applications, and IP Phones
• Providing online and onsite support for business users
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Providing online and onsite support for business users
• Support the roll-out of new applications
• Implementation of IT project works and providing training to end users
• Managing internet lines, leased lines, and telephone lines with ISP
• Monitors security compliance in accordance with IT policies and procedures.
• Infrastructure management – Make sure all IT Services are 24×7 operational, ensuring data

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