Purpose of Role
As part our Global Admissions Hub initiave, this role is based in our busy Admissions Office in Dubai and you will work as part of the team that provides administrative support for direct application processes ensuring the effective delivery of admissions services and contributing to regional international student recruitment target success each year. Reporting to the Admissions Manager in Dubai you will work in partnerships with colleagues in the team, Schools and the Marketing, Regional Recruitment Team, Admissions and Communications directorate to ensure that every one of our applicants is dealt with appropriately and efficiently.
Summary of Key Duties and Responsibilities
Your main duties will be to handle prioritized international regional applications from point of submission through to enrolment. Regions include Africa, Middle East, Central Asia, South Asia excluding India. This will include assessing fee status, making decisions for prioritized applications against agreed entry criteria and where required all within set turnaround times and ensuring exceptional levels of customer service are maintained. Applications will be prioritised by the Regional Recruitment Team in Dubai.
• Provide an exceptional applicant experience and strive to continuously improve service delivery
• Process all applications against set criteria and within agreed timescales, making decisions on applications or referring to the Admissions Officer if required
• Issue offers and deal with supporting documentation, making confirmation decisions
• Assist in the process to arrange interviews or collate portfolios
• Assess applications and award scholarships to suitably qualified applicants
• Use the University’s student record system (Banner) and CRM system to record decisions, ensuring compliance with relevant data legislation and policies
• Deal with issues related to the receipt of applicant data, ensuring the quality of data held within systems
• Calculate fee status for all applicants against current fee legislation
• Provide support and guidance to colleagues on a wide range of enquiries relating to admissions
• Support the Student Recruitment Team in dealing with enquiries from applicants and their advisors
• Provide support to university events including Open Days and Clearing Call Centres
• Undertake any other duties as may reasonably be required by the Head of Prospect Experience
Education, Qualifications & Experience:
Essential
• Educated to a minimum of SCQF Level 6 or significant relevant experience
• Competent in the use of relevant IT packages (Outlook, Word, Excel)
• Demonstrable provision of excellent customer service
• Evidence of delivering against targets
• Experience of using complex computer databases, preferably student records systems
• Excellent written and verbal communication skills
• Ability to provide meticulous attention to detail
• Experience of working under pressure and to prescribed timescales
• Appreciation of working with confidential information
• Understanding of current issues in Higher Education
Desirable
• Experience of administration in a higher education environment
• Experience of working with Customer Relationship Management systems (CRM)
• Knowledge of Fee status regulations and assessment
• Knowledge of Tier 4 issues
• Detailed knowledge of UCAS processes and procedures i.e. Marvin Coding
The appointment is conditional upon successful completion of all Labour and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place.