In Room Dining Order Taker
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
What is in it for you:
- Opportunity to develop your talent and grow within your property and across the world!
- Learning programs through our Academies
- Employee benefit card offering discounted rates in Accor worldwide
What you will be doing:
- Works in close cooperation with the Kitchen, Stewarding and all other key service departments, i.e. Front Office Housekeeping, Engineering, Laundry, etc.
- Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
- Works as per Room Service duty schedule.
- Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
- Performs cashier duties, if the situation calls for.
- Takes reservations for other outlets during break times, if the situation requires.
- Ensures her own pleasant appearance (condition of uniforms) and grooming.
- Works (hands on) with the team to prepare the daily service mise en place.
- Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
- Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
- Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Attends all meetings and briefing sessions to maintain open communication within the assigned team.
- Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
- Flexible to work in other areas when required by the immediate Supervisor.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
- Conducts a proper handover during shift change.
Your experience and skills include:
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Your team and working environment:
Mövenpick Hotel Apartments Downtown Dubai offers 244 fully serviced and furnished hotel apartments that shares the neighbourhood with Burj Khalifa. In the history-making Downtown Dubai district, walking distance to the world’s tallest building, its famous fountain and The Dubai Mall.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality.
To join our Group, please visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS