The Cloud Trust Enablement team works diligently to make IBM Cloud a safe place for our customers to manage their business. We are seeking a highly motivated, innovative, hardworking, analytical candidate with a proven track record for precise decision making and performance to join our team.
- Proactively reviews rejected transactions to ensure false positives are eliminated or significantly reduced.
Report on Daily fraud trends.
- Evaluate accounts to detect and investigate suspicious or malicious activity.
- Contact and work with customers to resolve risk/concerns with transactions and/or account.
- Improve the efficiency and effectiveness of highly manual processes through automation.
- Ensure accounts are valid, created for legitimate business reasons, and do not pose a risk to the reputation of IBM without compromising on customer experience or financial losses.
- Identify fraud trends and take appropriate action.
- Analyze rule performance trends.
- Manual ID review.
- Work as a point of escalation for Fraud Analyst to ensure appropriate action.
- Ability to work in multiple applications simultaneously.
- Excellent written and oral communication.
- Ability to prioritize work and manage time in a fast-paced environment.
- Excellent attention to detail.
- Ability to work effectively in a high volume, multi-task environment.
- Superior interpersonal relationship skills.
- Ability to perform deep investigations on sensitive and complex escalations for internal stakeholders.
- Advanced knowledge of best practices in fraud detection and risk management.
Qualification & Experience:
- Minimum four years of experience in Cyber Crime, Abuse, Security, Fraud, Financial Crimes, or Financial Risk Management .
- A Bachelor’s degree or equivalent.
Vacancy Type: Full Time
Job Location: Dallas, TX, US
Application Deadline: N/A
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