IBM Openings – Senior Fraud Analyst

Job Description:

The Cloud Trust Enablement team works diligently to make IBM Cloud a safe place for our customers to manage their business. We are seeking a highly motivated, innovative, hardworking, analytical candidate with a proven track record for precise decision making and performance to join our team.

Job Responsibilities:

• Proactively reviews rejected transactions to ensure false positives are eliminated or significantly reduced.
  Report on Daily fraud trends.
• Evaluate accounts to detect and investigate suspicious or malicious activity.
• Contact and work with customers to resolve risk/concerns with transactions and/or account.
• Improve the efficiency and effectiveness of highly manual processes through automation.
• Ensure accounts are valid, created for legitimate business reasons, and do not pose a risk to the reputation of IBM without compromising on customer experience or financial losses.
• Identify fraud trends and take appropriate action.
• Analyze rule performance trends.
• Manual ID review.
• Work as a point of escalation for Fraud Analyst to ensure appropriate action.

Job Requirements:

• Ability to work in multiple applications simultaneously.
• Excellent written and oral communication.
• Ability to prioritize work and manage time in a fast-paced environment.
• Excellent attention to detail.
• Ability to work effectively in a high volume, multi-task environment.
• Superior interpersonal relationship skills.
• Ability to perform deep investigations on sensitive and complex escalations for internal stakeholders.
• Advanced knowledge of best practices in fraud detection and risk management.

Qualification & Experience:

• Minimum four years of experience in Cyber Crime, Abuse, Security, Fraud, Financial Crimes, or Financial Risk Management .
• A Bachelor’s degree or equivalent.

Job Details:

Company: IBM

Vacancy Type: Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here