IBM
Job Description:
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Job Responsibilities:
- Strong understanding on Cloud capabilities within a modern Contact Centre
- Enterprise Architect with delivery experience of technology within Contact Centres
- Team player, can work well in teams
Experience with Market leading technologies such as Genesys, Amazon Connect or others - Awareness of the security considerations and implications when clients migrates from legacy to modern infrastructure
- Understanding of how key NLP/NLU and automation technologies complement the Contact Centre and integrate to provide a cutting edge customer experience
Job Requirements:
- Stakeholders engagement with technical and business client set
- Ownership of the functional and non-functional requirements of the solutions being implemented
Qualification & Experience:
- Technical/team leadership and architectural ownership of multi-million pound programmes
Job Details:
Company: IBM
Vacancy Type: Full Time
Job Location: Reading, England
Application Deadline: N/A
