HSBC
Job Description:
To provide a full range support duties to the team or business, including operational and customer service as required, ensuring deadlines are met. The role holder is expected to ensure they provide a high quality service to their internal and external customers, taking ownership and using their initiative to complete necessary tasks.
Job Responsibilities:
- Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
- Follow up and maintain insurance
- Acts a as mentor to assist new joiners as required
- Prepare and discharge Personal Property Security Act registrations
- Focus on the end user – the HSBC customers at all times (internal or external)
- Work collaboratively with the wider team
- Prepare correspondence to client and Financial Institutions
- Provides training to new joiners/junior employees as required
- Deal effectively and efficiently with external Suppliers, as required
- Provide excellent customer service at all times
- Values diversity amongst team
- Fully understands the media policy and how this applies to their role
- Own and resolves issues with all stakeholders or customers and escalate where appropriate
Job Requirements:
- Excellent communication skills in French and English
- Thorough understanding of bank and departmental procedures, functions and activities
- Good computer and IT skills, including all Microsoft packages i.e. Word and Excel
- Ability to prioritise workload effectively
- Excellent planning and organisational skills with experience of working under pressure
- Knowledge of PPSA (Personal Property Security Act)
- Proven ability of using their initiative
- Insurance policy review experience
- Strong accounting skills highly desired
Qualification & Experience:
- Experience of having worked in a Corporate environment
- Minimum 1 year relevant experience working in an administrative role or team
Job Details:
Company: HSBC
Vacancy Type: Full Time
Job Location: Vancouver, British Columbia, CA
Application Deadline: N/A
