HR Manager

Serco Plc

HR Manager – Transport and Corporate

Make a difference every day

The Job Opportunity

The purpose of the Human Resources (HR) Manager role is to work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business. This role will interact with Central HR and HR Shared Service and will be a focal point of contact for the Contract Managers and the Transport support team (Finance BP, Commercial BP, Bidding etc etc).

Key accountabilities

Works with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives.

Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures using the HR Helpdesk and HR Case Management team.

Provides a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resources issues on employee relations, performance management, pay review, talent management, absence management and people transition management.

Performs job evaluation within their contracts and provides evaluation recommendations to the HR Business Partner for verification

Is a point of escalation for MyHR and case managers for more complex queries and owns the implementation and monitoring of the Performance Management process within their contracts, including providing training to people managers

What we are looking for in our candidates:
Excellent, in depth knowledge of Human Resource practices with high-level knowledge of employment legislation in countries within which their role operates and how to translate into day to day HR operations

Strong people management and Relationship Management / Building Skills – e.g. influencing, stakeholder management, dealing and having with difficult conversations

Excellent negotiation skills with confidence in communication

A creative ‘can-do’ attitude and preparedness to meet new challenges

Ability to work collaboratively, working closely with HR Shared Service teams to ensure joined up delivery

Ability to apply judgement to individual cases, make decisions and manage risks

Specific requirements

In depth experience working in a generalist HR position in a Business HR capacity

Practical experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases and complex case management, performance and reward management, people transition.

Experienced at coaching/influencing/ mentoring managers

Ability to travel to Iraq, KSA, Qatar and within the UAE

Arabic Speaker is preference

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

To apply for this job please visit

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