Housekeeping Manager

Job Brief:

The Manager of Housekeeping plans, directs, coordinates, supervises and evaluates the activities of the Housekeeping Department of the Hospital to meet the Department mission, goals and objectives as detailed in the DPPs and standards of the institution. Undertakes special assignments as delegated by the Brand Experience Director. Assumes 24-hour responsibility for the management and operations of the Housekeeping Department.

Responsibilities:

• Develops measurable departmental goals annually
• Develops and reviews policies and procedures
• Reviews section staff and analyses reports for continuous development
• Identifies potential /actual problems with appropriate personnel
• Develops staff performance criteria and measures accordingly
• Identifies procedural discrepancies
• Coordinates with Department Heads to ensure a multi-disciplinary approach to patient care
• Participates in the planning of new and expansion of existing services
• Coordinates budgetary planning process as delegated by the Brand Experience Director.
• Sets and evaluates Housekeeping standards of service and facilitates the Housekeeping process Evaluates practice and makes improvement changes
• Serves as a role model and functions as a resource person
• Responds to Code Red and Disaster calls for area of responsibility
• Ensures and control that all hospital staff are aware of the Waste Management Code of Practice
• To organize and control hospital linen services and conducts linen inventory on a regular basis
• Evaluates appropriate utilization of hospital resources which impact the Housekeeping department and introduces efficiency improvements
• Makes surveys and inspections regularly and reports/actions follow-up
• Encourages personnel to report errors and incidents and implements incident reporting protocols
• Ensures the implementation of policies and procedures

Skills Required:

QUALIFICATIONS & SKILLS:

• Environmental Degree / Diploma in Environmental Services or equivalent
• Food Hygiene certificate
• Maintains membership of a Professional Institute or Society
• Strong leadership experience
• Excellent relationship management
• Organised and thorough
• Excellent analytical and organisation

PROFESSIONAL EXPERIENCE:

• Minimum five years related experience as a Housekeeping Manager / Director
• Strong knowledge of clinical environmental standards, JCIA / JCAHO