Hostess

Job description / Role

– Greeting guests as they enter, and putting them on a waiting list as necessary.
– Providing guests with menus and answering any initial questions.
– Seating guests at tables or in waiting areas.
– Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
– Engaging with guests to ensure they’re happy with food and service.
– Responding to complaints and helping to resolve them.
– Answering phone calls, taking reservations, and answering questions.
– Helping out with other positions in the restaurant as needed.
– Providing great customer service.