Job Title: Helpdesk Technician I
Job Location: Bahrain
This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours.
Job Responsibilities:
- Sit at help desk and respond to walk-in customer questions
- Field trouble calls via the phone and computer trouble ticketing system
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain
- Add and remove computers from a Microsoft domain environment
- Assign user accounts to appropriate groups and permissions
- Build exchange mailboxes
- Troubleshoot user email issues
- Troubleshoot printers and map shared printers
- Document trouble calls and computer/network actions for reporting purposes
- Field trouble calls via the phone and computer trouble ticketing system.
Job Requirements:
- Associate’s degree preferred
- Must have A+, Security+, Network+
- Should have MCP or comparable and CCNA (or be able to obtain)
- 7+ years experience with IT systems, 4+ years experience in IT customer support, 2 years of which are in a military requirement, OR 11 years recent specialized experience
- Must be a U.S. Citizen
- Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
- US Secret Clearance
Company Benefits:
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
401(k) Plan
Company-paid Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Cell Phone Allowance
Tuition Reimbursement (after one year)