Hellofresh Employment – Associate Director, Operations


Job Description:

The Director of Operations drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

Job Responsibilities:

  • Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
  • Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
  • Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
  • Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
  • Develop trust, credibility, effective and collaborative relationships with Hellofresh peers and direct reports
  • Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)

Job Requirements:

  • Demonstrated success at delivering new product initiatives in both a large company and start-up environments
  • Proven ability to quickly adapt to business needs
  • Strong continuous improvement skills
  • Excitement for working in an environment with a high level of ambiguity and change
  • Bachelor’s Degree required – Master’s preferred
  • Demonstrated ability to effectively motivate, develop and manage 700 employees a day – our culture is a critical part of our success, and you are directly responsible for driving it
  • Familiarity with FSMA, HACCP, SQF
  • Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
  • Deep knowledge of Lean and Agile Production
  • Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
  • 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
  • Willing to work weekends and/or night shifts when needed
  • Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and attention to detail
  • High level of integrity and ethics
  • Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
  • Interest in spending most of your time on the shop floor and working directly with all levels of staff
  • A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
  • APICS CPIM or CSCP certification (preferred)

Job Details:

Company:  HelloFresh

Vacancy Type:  Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

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