H-E-B
Job Description:
As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Job Responsibilities:
- Provides superior customer service; answers product-related questions, locates products, and helps Customers as needed
- Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
- Minimizes shrink through careful handling of product
- Maintains / stocks bag areas
- Gathers baskets and picks up trash inside and outside eStore as needed
- Achieves productivity standards
- Maintains standards for safety and sanitation
- Organizes / cleans / prepares prep areas, wareroom, and sales floor for incoming trucks
- Packages / transports/ loads groceries, merchandise from the Store to customer’s vehicle
- Loads/ unloads / moves heavy, bulky products to support eCommerce order selection
- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
- Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers
Job Requirements:
- Ability to use material-handling equipment and maintain license
- Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
- Constantly* reach at waist, grasp
- Ability to work a flexible schedule
- Work a flexible schedule, based on business needs
- High school diploma, or equivalent
- Perform in a fast-paced work environment which requires detailed work and precision
- Communication skills
- Advanced customer service skills
- Work with Customers and stay attentive to their needs
- Minimum age 18 (mandatory)
- Ability to prioritize and handle cross-functional tasks
Job Details:
Company: H-E-B
Vacancy Type: Part Time
Job Location: Laredo, TX, US
Application Deadline: N/A
