HEB Employment For Service Lead


Job Description:

As a Service Lead, you’ll assist in leading a successful operation of the Central Checkout Department. You’ll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.

Job Responsibilities:

  • May serve as backup to department manager
  • Provides work direction and training to other Partners
  • Directly supervises employees in the department
  • Approves financial transactions (e.g., overrides, opening / closing suspended orders)
  • Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals
  • Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times
  • Maintains Service-related inventory (e.g., wrap, bags, cart maintenance, etc.) as needed
  • Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
  • Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed

Job Requirements:

  • Advanced customer service skills
  • Strong planning, organization, and time-management skills
  • Strong verbal / written communication and interpersonal skills
  • Conflict resolution and influencing skills
  • Decision-making skills
  • Ability to coach
  • Ability to build relationships
  • Ability to communicate with / speak effectively to customers and Partners at all levels

Qualification & Experience:

  • Minimum age 18 (mandatory)
  • High school diploma or equivalent (associate-s degree a plus)
  • 1+ years of retail / customer service experience
  • Cashier experience
  • Completion of required company training

Job Details:

Company: H-E-B

Vacancy Type: Part Time

Job Functions: Customer Service ,Information Technology

Job Location: Victoria, TX, US

Application Deadline: N/A

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