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HEB Application – Business Center Representative

H-E-B

Job Description:

As a Business Center Representative, you’ll provide superior customer service and perform accurate, efficient tasks related to Business Center services.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Job Responsibilities:

  • Provides superior customer service with etiquette and a positive attitude
  • Answers phone calls appropriately; handles customer concerns and complaints
  • Facilitates all Business Center services
  • Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services
  • Complies with H-E-B security / confidentiality guidelines
  • Conducts transactions on the H-E-B POS System
  • Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures
  • Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable
  • Applies understanding and urgency of recall processes
  • Researches discrepancies; assists with Customer inquiries
  • Uses knowledge and suggestive selling techniques to build department / Store sales

Job Requirements:

  • Minimum age 18 (mandatory)
  • High school diploma, or equivalent
  • Strong customer service skills
  • PC skills, including Outlook (email) and Intranet navigation
  • Ability to remain composed in stressful situations
  • Work in a fast-paced, demanding environment that requires detailed, precision work
  • Constantly* stand, reach at waist, grasp
  • Occasionally walk, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to loud noises
  • Demonstrate the ability to lift up to 42 lbs, and manage in excess of 50 lbs**
  • Able to work in a fast-paced and demanding environment, with attention to detail in precise tasks
  • Ability to work with Partners and customers and stay attentive to their needs / concerns
  • Experience as a Checker (preferred)
  • Completion of Alcohol Seller’s Training (AST)
  • Completion of Money Service Business (MSB) training

Job Details:

Company: H-E-B

Vacancy Type:  Part Time

Job Location: La Vernia, TX, US

Application Deadline: N/A

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