Head Waiter / Waitress

  • Supervise and participate in activities of waiters and waitresses.
  • Greets, receive and conducts guests to table, present menu, suggest courses and appropriates wines and answers question regarding food preparation.
  • Takes orders and relay some to waiters and waitresses.
  • Performs the cashiering functions.
  • To provide a courteous, professional, efficient and flexible service at all times, following the hotel F&B operation standards manual.
  • To perform opening and closing procedures established for the respective outlet as assigned.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To report guest complaints or problems to outlet supervisor / Assistant Manager and Manager if no immediate solution can be found and assure follow up with guests.
  • To be entirely flexible and adapt to rotate within the different sub sections of the F&B Department or any other Department of the hotel as assigned.
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