Head of Sales Operations – Western Region

Qatar Airways

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Head of Sales Operations Western Regions.

As the Head of Sales Operations Western Regions based in in our Head office in Doha, Qatar you will oversee and lead the Western Region in the strategic and operational management of all sales operations functions that support Qatar Airways commercial business relationships and commercial teams.

Reporting to our Senior Vice President, you will provide strong market knowledge in the development of processes and functionality that enable the teams and digital direct facilities to deliver a five star service for our customers. You will provide strategic commercial leadership in defining, developing and reviewing sales operations strategies to support the Regions in delivering revenue growth targets.

You will also be accountable for the formulation and implementation of Sales Operations initiatives to maximize efficiencies and facilitate revenue-generating activities.

Specific Accountabilities include:

  • Provide strategic guidance and direction to Regional teams covering multiple countries in our Western Region.
  • Collaborate with internal and external stakeholders (HQ, regional and global) to develop and maintain simplified sales/support processes that add value to key trade customers and drive cost and time savings to QR.
  • Monitor customer ‘pain-points’ and collaborate with stakeholders to develop strategies that drive cost effective and sustainable resolutions.
  • Maintain strong relationships with the Contact Centre team acting as a key interface between the region and the CC in terms of performance and support of continuous improvement initiatives.
  • Collaborate with Sales Systems and Digital Direct to leverage self-serve functionality to manage the most common customer needs and drive improved efficiency and productivity.
  • Advantage technology to enable self-serve functionality to manage the most common internal and external customer needs to drive improved efficiency and productivity. Lead the ongoing simplification of ‘doing business with QR’ ensuring all internal and external processes touching QR strategic customers achieve the intended goal in the most customer-friendly and cost effective very possible.
  • Develop, monitor and adapt Standard Operating Procedures for key support functions ensuring alignment to global sales.
  • Implement key analysis metrics for tracking procedures through a continuous review and evaluation of business strategies, market trends and competitive benchmark.
  • Manage translation of QR internal processes into customer-friendly, value added instruction to key trade customers and QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
  • Lead the team in conducting in-depth analysis on a variety of complex strategic sales operations projects/issues, extracting and analyzing data, presenting the findings and making strategic recommendations to the business.
  • Drive continuous improvement to sales operations processes with the appropriate use of technology and process driven innovations to enable efficiencies.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible


About you – The successful person will have:

  • Minimum Bachelor’s Degree/ Equivalent
  • 10 years of job-related experience in the travel industry and Airline Marketing, tour operators or hotel products
  • Extensive people management experience at senior level; ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to foster teamwork.
  • Track record of delivery of significant change
  • Budgetary and planning experience
  • Systematic approach to problem solving and a capability of working around problems
  • Good creative and lateral thinking skills. A strong team player, capable of seeing and understanding the bigger picture and actively contributing to that result.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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