Head of Food Services – Kuwait


When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary

This role will be based in Kuwait and will report to the Senior Director Food Services. We are looking for a highly-driven and motivated Head of Food Services for our team in Kuwait. The ideal candidate will have a track record managing teams and should be comfortable working independently, whilst working closely with the management team.

What’s On Your Plate?

  • Create and follow the Kitchens country strategy, enhancing the growth of the vertical in Kuwait

  • Lead business development efforts, enabling the distribution of the most popular brands serving hyper-local cuisine gaps through our partner kitchens

  • Coordinate between multiple stakeholders and ensure the delivery of perfect orders to consumers

  • Partner with our Logistics Operations and Customer Experience teams to improve our overall site performance

  • Work closely with the Senior Director Food Services to create compelling business cases for future endeavors

  • Play a key role by jointly identifying kitchen spaces for expansion that meet all of the jointly defined criteria; location, size, accessibility, cost, etc.

  • Manage the day-to-day operations of multiple brands; meeting health & safety standards, managing stock deliveries, site hygiene, etc.

What Did We Order?

  • Bachelor/MBA degree in Business, Marketing or STEM disciplines from a top university

  • 5-8 years of experience in a growth/product manager role or equivalent; in consulting; in internal strategy; or in startups.

  • Prior experience in tech, e-commerce, food, FMCG or a mix of these industries required

  • Previous experience managing cross-functional teams

  • Deep understanding of financial statements, planning, and investment proposals

  • Understanding of analytical tools such as SQL, Tableau , and of course, Microsoft Excel

  • Ability to identify key metrics of success, digest complex data sets, and build data-driven action plans to respond to market conditions

  • Good knowledge of online marketing concepts and tools

  • Comprehensive knowledge of cloud kitchens industry and the restaurant business in general

  • Good communication skills, including the ability to present persuasive business cases to stakeholders at all levels of the organisation including C-Suite

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