Accor
Job Description
• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
• Knowledge of mixing and matching ingredients to offer an outstanding selection of creativecocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.
• Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
• If necessary be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Monitor daily the bar counter set up and ensures that mise en place and any otherrequired ingredients and equipment are prepared in order to work as efficient as possible.
• Ensure that all bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.
• Assure that all beverages, such as wines or juices are fresh and in good order to be served.
• Create new mixed drinks and cocktails for promotional activity and new menus.
• Able to train Bartenders and Bar Supervisor to offer and serve cigars as per standards.
• To assure correct amounts are stocked up to avoid running out of stock during service periods.
• Carrying out monthly inventories
• Make sure the temperature of the bar fridges is checked as the First in, First Out standards.
• Assure that correct date labelling is always in place for all related products.
• Assure that the bar areas are cleaned after each shift and when required.
• If requested being able to carry out cashiering and daily cash and credit collections.
• Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance to the key F&B Pillars and the respective service standards.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Report guest’s preference to superiors and act upon them whenever known Skills & Qualifications
• Knowledge of mixing and matching ingredients to offer an outstanding selection of creativecocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.
• Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
• If necessary be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Monitor daily the bar counter set up and ensures that mise en place and any otherrequired ingredients and equipment are prepared in order to work as efficient as possible.
• Ensure that all bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.
• Assure that all beverages, such as wines or juices are fresh and in good order to be served.
• Create new mixed drinks and cocktails for promotional activity and new menus.
• Able to train Bartenders and Bar Supervisor to offer and serve cigars as per standards.
• To assure correct amounts are stocked up to avoid running out of stock during service periods.
• Carrying out monthly inventories
• Make sure the temperature of the bar fridges is checked as the First in, First Out standards.
• Assure that correct date labelling is always in place for all related products.
• Assure that the bar areas are cleaned after each shift and when required.
• If requested being able to carry out cashiering and daily cash and credit collections.
• Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance to the key F&B Pillars and the respective service standards.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Report guest’s preference to superiors and act upon them whenever known Skills & Qualifications
To apply for this job please visit www.monstergulf.com.
