Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
. Knowledge of mixing and matching ingredients to offer an outstanding selection of creativecocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.
. Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
. If necessary be able to personally interact and recommend suitable drinks for guest.
. Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
. Monitor daily the bar counter set up and ensures that mise en place and any otherrequired ingredients and equipment are prepared in order to work as efficient as possible.
. Ensure that all bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.
. Assure that all beverages, such as wines or juices are fresh and in good order to be served.
. Create new mixed drinks and cocktails for promotional activity and new menus.
. Able to train Bartenders and Bar Supervisor to offer and serve cigars as per standards.
. To assure correct amounts are stocked up to avoid running out of stock during service periods.
. Carrying out monthly inventories
. Make sure the temperature of the bar fridges is checked as the First in, First Out standards.
. Assure that correct date labelling is always in place for all related products.
. Assure that the bar areas are cleaned after each shift and when required.
. If requested being able to carry out cashiering and daily cash and credit collections.
. Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
. Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
. Be committed to being a team player proactively cooperating and supporting colleagues in operational tasks.
. Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
. Ensure customer satisfaction from arrival to departure in accordance to the key F&B Pillars and the respective service standards.
. Have a natural, warm smile and a friendly and passionate approach towards guests.
. Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
To apply for this job please visit www.monstergulf.com.