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Guest Services Officer – Front Office

  • To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To do a proper cashier closer and to ensure a complete handover between the shifts.
  • To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
  • To be aware of all hotel facilities operating timing and to promote the internal activities and events.
  • To be updated with the latest administrative, organizational, operational or other changes and news.
  • To maintain an atmosphere of high morale and a happy working relationship among the team.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
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