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Guest Relations Supervisor

Accor

Guest Relations Supervisor
Ready for a career move and be part of the pre-opening team We are looking for a new talent to play a vital role in our Front Office department working alongside a fantastic team.

What you will be doing:

  • To maintain and achieve a high Customer Satisfaction Score for the department
  • Requires to set a high example at all times in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest and staff relations, observance of comapny’s rules and regulations, loyalty to management and inter-departmental co-operation.
  • To supervise the day to day operation of the guest relations department to ensure high standards of service and guest care at all times.
  • To use discretion and tact when dealing with guest enquiries, problems or compalints in an efficient and professional manner without detriment to the Hotel and / or its reputation.
  • Tp be constantly proative in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all times.
  • To motivate, lead and ensure the continous improvement of the team to achieve the company’s vision and goals.
  • To carry out and supervise regular departmenal training and cross training of staff members from other hotel departmens.

Your experience and skills include:

  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively and collectively as part of a team
  • At least 2 years experience in a similar role

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

To apply for this job please visit www.monstergulf.com.

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