Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

About Four Seasons Hotel Dubai International Financial Centre

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

Join our Team

  • Work with a team that boasts of employee diversity of 40+ nationalities and which is built on mutual respect, collaboration, excellent service.

  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

  • Four Seasons have been ranked in FORTUNE Magazine’s 100 best companies to work for since 1998.

Responsibilities

The Guest Experience Manager position is an Assistant Manager level role.

  • The Guest Experience Manager oversees and implements Hotel Guest Experience initiatives and ideas.

  • Seeks out opportunities for guest-centric experiences in all outlets of the hotel.

  • Manages the Hotel’s Arrival and Departure experience.

  • Coordinates and liaises with various departments to ensure the highest level of guest experience is constantly provided.

  • Covers MOD shifts and ensures a smooth daily operation.

  • Covers night shifts.

  • Manages the Guest Services team.

  • Interviews, trains and schedules the staff.

  • Conducts performance evaluations.

  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department.

  • Blocks rooms for arrivals and ensures any discrepancies are resolved.

  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

  • Inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.

  • Assures that all financial and credit procedures are followed and follows up on any issues.

  • Resolves guests’ complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

  • Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

  • Responds to all guest requests in an accurate and timely manner.

Requirements

  • Two years management experience within Rooms division operations

  • Ability to be visible in the operations, provide recognition, promote positive public relations, and handle concerns or special requests for guests. Knowledge of the complete front office operation is essential

  • Must be computer literate and have working knowledge of Opera and HotSos.

  • Strong communication skills – written and verbal and the ability to remain calm under pressure

What do we offer

Tax free Salary, Service charge, complimentary full board living accommodation in a high quality, well-resourced staff housing, paid home leave tickets, vibrant social and sporting events, free transportation to and from work, end of Service Gratuity, excellent Learning & Development Programmes, Vibrant fitness facilities including Swimming Pool, complimentary nights in other Four Seasons Hotels and much more.

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

We look forward to receiving your application!

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