In order to service our international client base you must be able to work shift patterns across the hours of operation: 24 hours – 6 days per week
Do you love sales and speaking to customer to help them find the product they need? Have you worked in sales in a highly regulatory environment? You might be the just the person we are looking for!
Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security.
As an employee we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a lot, and change the way people think about health insurance.
Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.
Main Duties / Responsibilities
Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
Achieve sales targets pre-determined by management
Communicate regularly with members
Achieve / exceed set productivity and quality standards
Adhere to regulatory targets within our territorial limits
Sell with integrity and treat customers fairly
Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
Maintain accurate records and files as required
Actively support other team members and the achievement of team objectives
Provide support to less experienced team members
Identify potential process improvements and make recommendations to Team Leader
To carry out other ad hoc tasks as required to meet business needs
Skills / Experience
Strong customer focus with ability to identify and solve problems
Excellent interpersonal skills
Good verbal and written communication
Ability to exercise judgement
Ability to organise, prioritise and manage workflow
The ability to work well in a team environment
Basic system navigation and Microsoft application skills
Good keyboard skills
Proven track record in telemarketing insurance sales inbound and outbound, ideally in an non-advised sales process
1 – 2 years’ experience in health industry, insurance background or outbound sales background
Drive for results
Please ensure that you are able to meet the shift requirement outlined above and also are able to demonstrate on your application your sales experience within a highly regulated environment.
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
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