Front Office Receptionist

Job description / Role

First impressions are everything! As a Receptionist with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

What is in it for you:

– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

– Consistently offer professional, friendly and engaging service
– Greet, check in and settle guest accounts while ensuring all service standards are followed
– Assist guests regarding hotel facilities in an informative and helpful way
– Respond to each Guest who approaches the Reception Desk
– Drive rate through up-selling room brands
– Follow department policies, procedures and service standards
– Follow all safety policies
– Other duties as assigned