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Front Desk Agent

Marriott International, Inc

Posting Date Oct 10, 2021
Job Number 21114656
Job Category Rooms & Guest Services Operations
Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers.

The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the World’s Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as “Hosts” as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabi’s finest urban resort, The St. Regis Abu Dhabi.

POSITION PURPOSE

To welcome guests to the hotel, answer guest’s questions and resolve guest’s problems. To perform check-in, check-out duties and receive payments from guests.

ESSENTIAL FUNCTIONS:

As a Front Desk Agent at the St. Regis Abu Dhabi you will be an ambassador of the Front Office and the hotel, in and outside the work place. You are expected to provide a personalized service to all the guests, fully aware and following the hotel standards and procedures. You are to ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service. As a St. Regis host, you will ensure that the privacy of the guests and the confidentiality of the information is respected, and manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it. Also, ensure a proper use of the telephone etiquette as per St. Regis standards. You will also liaise closely with the Sales and Reservations on rate management and attend a daily briefing with the Front Office team to recapitulate tasks and activity. You are expected to actively promote and meet daily/monthly/yearly target of Marriott Bonvoy Program. Lastly, you are encourage to maintain an atmosphere of high morale and a happy working relationship among the team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Must be proficient in reading, writing, speaking and negotiating in English and preferably another language.

Education

Bachelors Degree in Tourism and Hospitality is required.

Experience

At least 1 year of experience within the hospitality industry.

Grooming

All hosts must maintain a neat, clean and well-groomed appearance as per St. Regis Abu Dhabi standards.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

To apply for this job please visit ae.indeed.com.

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