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Front Desk Agent

AccorHotels

Job description / Role

Front Desk Agent – THE8 HOTEL

As a Front Desk Agent with Accor, your job is to execute the Service Promise to our Guests through the proper training provided. In order to deliver on this promise, it all starts with the right attitude and a smile!.

Hotel Overview:

Th8 Dubai is a pre-opening 5* hotel, located at the Palm Jumeirah Island, inspired by the fashion, glamour and jet-set lifestyle of the cool white sands and art deco scene of Miami Beach. The hotel boasts of its direct beach access with uninterrupted views of the Palm, Dubai’s iconic skyline and the Arabian Sea that will provide an ultimate luxury experience at the Palm Jumeirah. The project has a total of 162 guest rooms and suites and 3 food beverage outlets with creative & unique concepts. In addition the hotel also features meeting facilities covering over 200 square meters that can host a range of events from small corporate meetings, product launches and team building activities to outdoor receptions and bespoke social events beach and poolside.

Summary of Responsibilities:

– Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
– Adheres to and executes all job task checklist points.
– Perform registration process by obtaining data from guest and by observing the established guidelines.
– Review all Group Resumes, VIP reports, daily business reports.
– Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
– Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
– Cash handling and credit processing as required, to include Gift Card redemption.
– To support the Concierge or Telephone Operator as required.
– Resolve guest complaints or otherwise follow up with manager.
– Review room queue and work with Housekeeping to expedite turnover.
– Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
– Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
– Post applicable charges for late check-outs requests.
– Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
– Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
– Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
– Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.
– Drive and champion ALL loyalty program.
– Drive FO Up selling program.
– Be familiar with hotel services and promotions and promote them.
– Use Royal Service Manager as the main method of communication throughout the department as required for communication.
– Take and deliver accurate and timely guest messages.
– Respond to queries positively.
– Follow department policies, procedures and service standards, including all safety policies.

To apply for this job please visit www.gulftalent.com.

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