Forever New
Job Description:
As an IT Support Analyst, you will provide support to our Australia and New Zealand, Singapore and Canada store networks and global support office in Richmond. Your main responsibility is to be a first level support to team members, resolving IT issues in a personable and friendly way.
In this permanent full-time position, you will work a 38-hour rotating roster Monday to Friday, weekend hours once a month and at times on call support.
Job Responsibilities:
- Opportunity to travel interstate for new store openings
- Contribute to the knowledge base and ensure all issues are correctly logged in the Helpdesk system
- Asset management as per IT Work Practices
- Support Level 2 activities and projects
- Provide punctual 1st and 2nd level Technical Support to requests from our stores, warehouse and head office
- Resolve problems related to network infrastructure, hardware components, operating systems, business software and office productivity applications
- Out of hours on call support roster
Job Requirements:
Qualification & Experience:
- Previous Helpdesk experience in the retail industry is preferred
- Administration with the following technologies Windows Server 2003/2008/2018 directory, TCP/IP, Exchange/Outlook, MS Office Application, Anti-Virus
- Qualifications in or working towards qualifications in Information Technology
- Network monitoring and management tools
- You will be a self-starting individual who is thrives in a close-knit team
- Point of sale experience highly desirable
- All forms of desktop support (Windows XP, 7, 8 and MAC)
- Technical troubleshooting skills
- Relevant Microsoft or Cisco Certifications highly desirable
- Attention to detail and excellent written and verbal communication
- Sound technical IT aptitude
Job Details:
Company: Forever New
Vacancy Type: Full Time
Job Location: Mildura, AU
Application Deadline: N/A