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First American Title Careers – Customer Service Representative

First American

Job Description:

These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions. Interface with customers typically by telephone, letter, fax or email to handle queries/problems. Uses computerized system for tracking, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization.

Job Responsibilities:

  • May serve as liaison to offshore customers service operations providing training to entry level customer service reps; 2nd tier customer service resource.
  • May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, follow-up with customers.
  • Escalates queries/requests for action as appropriate to Supervisor and/or Field for immediate action.
  • Interfaces with customers to resolve 1st tier/routine to 2nd tier/complex customer service calls/queries problems.. Analyze customer needs, identify problems, research issues, and recommend solutions.
  • Maintain and create logs, records and files.

Job Requirements:

Qualification & Experience:

  • Advanced Farming/Radius Searches
  • Requires extensive knowledge of the company’s products and services.
  • Advanced problem solving skills
  • High School diploma or equivalent required
  • Strong knowledge of computerized data entry system or other relevant applications.
  • Strong MS Office skills

Job Details:

Company: First American

Vacancy Type:  Full Time

Job Location: San Jose, CA, US

Application Deadline: N/A

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