Fashion Consultant – KENZO

Who we are

We are a leading luxury retailer in the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of our organisation’s growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What you’ll be doing

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews

Drive client relationships within an omni-channel approach

Provide pre-buying feedback on products

Drive eNPS through people experience initiatives and culture

Ensure adherence to VM guidelines and SOPs

Ensure click and collect are conducted within SLAs

Ensure customer data is properly captured in adherence to marketing team requirements

Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..

Support with in-store marketing events and activations

Keep abreast of all brand social media activities and campaigns

Drive sell-throughs within the store

Support in-store CX initiatives

Provide input to whats working well, whats not working well within the store

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

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