Family Support Practitioner


Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our ‘3Ps’.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change ‘the system’, to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

Job Description

This post presents an exciting opportunity to become frontline practitioner within our Personal Wellbeing services in the London region. Commissioned by HMPPS these services are focused on supporting adult male ex-offenders across the following pathways:

·         Family and Significant Others

·         Lifestyle and Associates

·         Emotional Wellbeing Services

·         Social Inclusion

This role will involve working in close partnership with delivery partners, HMPPS, Voluntary Sector and other Criminal Justice organisations

Navigator Mentors manage a caseload of Service Users and complete ongoing assessments and management of each Service Users needs, capacity, opportunity and motivation to rehabilitate. They deliver and access interventions that support rehabilitation working in partnership with a range of local providers and taking account of available risk information.

The role will be based in the community with some in reach work into prisons, the role will require travel across various delivery sites across London. but may require some travel to access training and develop links with partnership agencies.

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The ideal candidate will possess the following:

  •  A confident and professional approach to supporting individuals from diverse backgrounds who may present with multiple difficulties.
  • Ability to motivate service user in their ability to change through both one to one & Groupwork interventions.
  • Ability to proactively manage a caseload of service user in line with the information contained within referrals.
  •  Knowledge of how childhood experiences impact on adult life; of family dynamics in diverse ethnic/cultural/social background
  •  Ability to use digital systems and share information appropriately.
  • Ability to understand/follow policies, procedures appropriate to the probation sector.
  • Able to be adaptable, working in challenging environments whilst maintaining a motivational approach.
  • Ability to build and manage relationships, share knowledge and skills to deliver shared goals.
  • Ability to enable service user to manage strong feelings/ensure their own/others safety.
  • Ability to identify/recognise risk, act according to risk management procedures when completing healthy relationship work.
  •  Attention to detail particularly relating to recording of work and meeting of deadlines.

Excellent communications skills with the ability to adapt messages to the audience receiving them and retain confidentiality at all times




Good basic education, including Maths and English GCSE or equivalent.

Evidence of continual professional development.

Experience working with Microsoft Office – Word and Excel


Any qualification relevant to working with those in Criminal Justice System, for example criminology/ criminal justice/ social care/ mental health/ IAG/ Family.


Additional Information

Salary: £26,000 per annum

  • 28 days annual leave + bank holidays, rising to 33 days with service.
  • Pension scheme with matching contributions of up to 4%
  • Discounted shopping opportunities

This role is subject to an Enhanced DBS and MoJ checks. 

Interviews will be arranged as suitable candidates are identified, so early application is strongly advised

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