Exams Test Day Assistant

Date: 18-Apr-2021

Location: Dubai, Middle East and North Africa, AE

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Title: Test Day Delivery Assistant

Pay Band: J/PB2
Location: Dubai, UAE
Number of positions: 2
Contract type: 2 Years (renewable)
Salary offered for this position including allowances is 6324.02 AED per month
Closing date and time: 1 May 2021

Please note that all applications for this post should be submitted in English.
This role is open to candidates who have the right to work in the UAE

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The opportunity:

The purpose of this role is to support exams operations and help ensure exams integrity on the ground. This role will need to ensure resources meet pre-agreed customer requirements. This role is responsible for efficient, effective and compliant Test Day delivery, supporting operations on the ground, setting standards and guiding venue staff.

The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.

You will be accountable for:

Service Delivery

  • Receives instructions and requests from Test Day Officer and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
  • Adapts work plans based on the Test Day Officer’s recommendations and where necessary meet customer expectations.
  • Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
  • Uses a range of standardised systems and processes to support the delivery of high quality services to a range of customers (internal and/or external)
  • Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software

Customers/ Relationship and stakeholders

  • Assisting in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
  • Provides routine direction, information, and advisement to students and prospective students in regards to testing policies, procedures, and outcomes
  • Develops good working relationships with appropriate colleagues throughout the British council to facilitate effective and efficient service delivery
  • Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards

Risk and compliance

  • Uses standardised processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
  • Supervises venue staff which typically includes recommendations for performance evaluation, work allocation, and problem resolution
  • Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.

About You (essential requirements for the role):

  • English at B2 level
  • University Degree or relevant working experience for 1 year
  • Experience working in Exams environment
  • Experience supporting Test Day delivery in Exams environment

Desirable requirements

  • Arabic

Further details:

If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by 1 May 2021 (23:59 GST Time).
A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]
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